At Xtreme HD IPTV, we strive to provide our customers with the best possible streaming experience. However, we understand that there may be circumstances where you might need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Technical Issues: If you experience persistent technical problems that prevent you from accessing the service, and our support team is unable to resolve the issue.
- Service Dissatisfaction: If you are unsatisfied with the service within the specified refund period.
- Duplicate Payment: If you were accidentally charged twice for the same subscription.
2. Refund Timeframe
Refund requests must be made within 7 days of the initial purchase. Requests submitted after this period will not be eligible for a refund.
3. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- If the refund request is made after the 7-day refund period.
- If the service was used excessively (e.g., high data usage or multiple connections beyond the plan limit).
- If the issue is related to the user’s device, internet connection, or third-party apps.
- If the refund request is based on content availability (e.g., specific channels or shows not being available).
4. How to Request a Refund
To request a refund, follow these steps:
- Contact our support team via email at [email protected] or through the live chat on our website.
- Provide your order details, email address used for purchase, and a detailed reason for the refund request.
- Our team will review your request and respond within 24-48 hours.
5. Refund Processing
- Approved refunds will be processed within 5-7 business days.
- Refunds will be issued to the original payment method used during the purchase.
- For cryptocurrency payments, refunds will be sent to the wallet address provided during the transaction.
6. Partial Refunds
In some cases, partial refunds may be issued if:
- The service was used partially during the refund period.
- The issue reported only affects a portion of the service.
7. Contact Us
If you have any questions about our refund policy or need assistance, please reach out to our support team:
- Live Chat: Available on our website
- Email: [email protected]
